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How to scan your computer for viruses

About scanning and virus removal (Please read before following the instructions)
Instructions
Printable version of this guide: [Docx] or [Doc]

About Scanning and Virus Removal

It is the responsibility of the student to ensure that their computer remains:

  1. Virus free. Both Macintosh and PC computers are required to have up to date virus scanning software.
  2. Windows/Mac OS X operating systems updated.

How you can help yourself ?

Please use this guide and easy to follow instructions in order to remove the virus infections from your computer. You need to complete each step mentioned on the following page. As you complete full scans on your notebook each program will create a Log Summary at the end of scan activities. These Logs will help Alumni Medical Library (AML) IT Staff to see the immediate results of your first full scans in case your attempts to clean viruses fail and professional help is needed.

Please note that running full scans is not difficult but is a very time consuming task. It would be a good idea to reserve enough time to complete all scans.

TIPS:

When can you ask for professional help ?

Who do you ask for help?

You can ask for professional help from our staff:

Victor Gvirtsman, Systems Administrator, 617-638-4234
Selim Hascelik, Assistant Director of Library Computing and Systems, 617-638-6696
Jason Yee, Head of Library Computing Services, 617-638-4279

Who are we?

The Alumni Medical Library (AML) IT Staff is an IT group internal to the AML. The staff maintains all public access/classroom environment library workstations (both PCs & Macs), Library’s Academic Server Systems, Laser printers and Pharos Printing Systems, Smart Board Systems and other technology equipment. Additionally AML-IT Staff provide support for student notebooks to ensure they are updated and running problem free.

When can we fix your computer?

In case your attempt to fix your computer fails, you may bring your computer to the AML IT Staff. While AML IT Staff’s main focus is to maintain all the vital Academic IT equipment we also support students between the hours of 8:30AM to 5:00PM, Monday through Friday on a first come first serve basis at no cost to the student. Library IT Staff will call you back as soon as they fix your computer problem.

What information/actions do we need from you?


You need to install and complete Full Scans with the following Anti-virus and Anti-spyware/Anti-Malware programs

TIP:
PC (Windows) Laptops only
USE this option ONLY if your computer does not let you work on it and displays Virus detection messages as soon as you start it ! Otherwise continue with item #1

If your computer is displaying popup windows screens indicating that your computer might be infected and does not let you do anything, you need to restart your computer from the Windows Safe Mode and then continue following the instructions provided below.

How to Restart your computer in ”Safe Mode”?


1-CCleaner

Go to http://www.piriform.com/ccleaner to download and install the free edition of the software.

Once installed and updated choose ”Cleaner” tab on the Main Menu and then click on ”Run Cleaner”. You can always check to see if there is a new update to definitions by clicking on ”Check for updates” link on the right bottom corner of the program window.

During the scanning process described above, each scan you run may result in finding different viruses. Although the software popup may inform you that a virus was found and cleaned, if a virus is found by any of the three software you have installed you must repeat the scanning process after the initial three scans have completed. If necessary, repeat this entire process a third time until you don’t see any other warning messages.

2- McAfee VirusScan Enterprise

Boston University provides McAfee anti-virus and anti-spyware scanning software free of charge to students for both PC and Macintosh computers. Please follow the instructions listed below.


If you are using a PC, you must add additional scanning software to your computer and scan with that software as well. The first is Malwarebytes.

3- Malwarebytes Anti-Malware

Go to http://www.malwarebytes.org/products/malwarebytes_free to download and install the free version of Malwarebytes. Once installed, check for the newest updates to the definitions. Once installed and updated you must do a 100% scan of your hard drive and any external storage devices. To start a scan go to "Scanner" tab and choose "Perform Full Scan" option followed by "Select the drives(s) to scan.

Once the full scan is over follow the on-screen instructions to clean/delete all the infections found. Your computer may require a RESTART to conclude the cleaning process.

If you are running all scanning programs simultaneously and get a popup asking you to re-start the computer to complete the virus removal process make sure all three scans are complete prior to the re-start.

The last scanning software you will need is SUPERAntiSpyware.

4- SUPERAntiSpyware

Go to http://www.superantispyware.com to download and install the FREE EDITION of the software.

When you are asked to check for the latest rules and definition updates, select "Yes". Once installed and updated choose "Scan Your Computer" option on the Main Menu. Select all the drives to be scanned and choose "Perform Complete Scan".

Once the full scan is over follow the on-screen instructions to clean/delete all the infections found. Your computer may require a RESTART to conclude the cleaning process.

If you are running all scanning programs simultaneously and get a popup asking you to re-start the computer to complete the virus removal process make sure all three scans are complete prior to the re-start.

If at this point you are still finding viruses, please come to the Library Computing Help Desk for assistance/guidance.